FAQs on Tableau, Power BI, Qlik to OBIEE BI Connector

FAQ

Quick Q&A on BI Connector!

I tried all possible login configurations (including SSO options) in BI Connector and I am not able to connect from BI Connector to OBIEE. What should I do?

Please contact us to schedule a time for web conference where we can investigate the root cause of connection issue and suggest a suitable solution.

Where can I find documentation and tutorials for BI Connector?

There are many helpful resources available for all your BI Connector needs. Visit our Support Portal where you can find installation guides, user guides, troubleshooting help, and a list of answers to common how-to questions. We also have a Community Forum that acts as a message board for all online discussions between users as well as a list of release announcements from the BI Connector team. In addition to those, you may also choose to Submit a Ticket and request for further support regarding your issue.

I am getting an error, I need help with installation/configuration. How do I contact someone for help?

For assistance about any installation/configuration issues, send a message explaining your situation to [email protected] and one of our team members will follow up with you.

Can you share a customer success story?

Take a look at our Case Studies to see how BI Connector has helped our customers modernize their BI. If you are interested in sharing your success story with BI Connector, please contact us and we’ll be more than happy to learn more about your experience with us.

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