FAQs on Tableau, Power BI, Qlik to OBIEE BI Connector

FAQ

Can I get an extension of free trial period for BI Connector?

Yes. We offer an extension of up to 30 days to help you complete your evaluation. Please contact us.

Does BI Connector support SSO integration?

BI Connector supports integration with SSO modules such as Oracle Access Manager, Windows Native Authentication, SAML etc. SSO integration will enable users to log in using their SSO credentials. Because of the limitations of Tableau Server, Power BI Gateway and Qlik Server, BI Connector does not support automatic log in. Users should log in to OBIEE data sources using their SSO credentials.

Since each SSO deployment is different, SSO integration is offered as a Professional Services effort based on Statement of Work (SOW) at an additional cost. SSO integration starts at $9,500.

I tried all possible login configurations (including SSO options) in BI Connector and I am not able to connect from BI Connector to OBIEE. What should I do?

Please contact us to schedule a time for web conference where we can investigate the root cause of connection issue and suggest a suitable solution.

Where can I find documentation and tutorials for BI Connector?

There are many helpful resources available for all your BI Connector needs. Visit our Support Portal where you can find installation guides, user guides, troubleshooting help, and a list of answers to common how-to questions. We also have a Community Forum that acts as a message board for all online discussions between users as well as a list of release announcements from the BI Connector team. In addition to those, you may also choose to Submit a Ticket and request for further support regarding your issue.

I am getting an error, I need help with installation/configuration. How do I contact someone for help?

For assistance about any installation/configuration issues, send a message explaining your situation to support@biconnector.com and one of our team members will follow up with you.

Can you share a customer success story?

Take a look at our previous Case Studies to see how BI Connector has helped our customers modernize their BI. If you are interested in sharing your success story with BI Connector, please contact us and we’ll be more than happy to learn more about your experience with us.

Do you have questions about our products or need help?

Get in touch with us